⚠️ Placeholder — the final, legally binding text must be added by a qualified party before go-live (WEBSITE_PLAN §13.3b).

Your right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us (PostExpert, [Anbieteranschrift], email: [E-Mail]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

Early expiry of the right of withdrawal

PostExpert is a digital service that can be used immediately. Your right of withdrawal expires early if we have begun performing the contract after you expressly consented to us beginning performance before the end of the withdrawal period and you confirmed your acknowledgement that, by giving your consent, you lose your right of withdrawal once performance of the contract begins (§ 356 (4) of the German Civil Code, BGB).

We obtain this consent during the ordering process (checkout) via a separate checkbox that is not pre-selected. If you withdraw from the contract before performance has been completed in full, you owe us reasonable compensation, calculated on a pro-rata basis, for the services already provided up to the point of withdrawal.

Model withdrawal form

(If you want to withdraw from the contract, please complete this form and send it back.)

• To: PostExpert, [Anbieteranschrift], email: [E-Mail]
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: PostExpert subscription
• Ordered on (*)/received on (*): …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only for notification on paper): …
• Date: …
• (*) Delete as appropriate.